Casino / App
This policy explains what information we collect when you use your 22jlcom account, how we use it, and the choices available to you. Access to our platform depends on local law and is available only where permitted in eligible regions.
When you register and use your account, we collect the details you submit — your name, contact information, and the credentials you create. When you move funds through Maya, InstaPay, or Bank Transfer, the transaction reference and amount are recorded in your account ledger so you can review them at any time after login. We do not store full card numbers or e-wallet PINs; those are handled directly by the payment provider you choose. We also collect standard technical data: device type, browser session identifiers, and the pages you visit within the platform. This is used to keep your session active and to detect unusual access patterns that could affect your account security. We do not sell this data to third parties. All collection and processing is subject to applicable Philippine data privacy law and is available only where local law permits. The scope of what we process may change if you use features that require additional verification — those steps are shown in your account when they apply. Questions about specific data items can be raised with our support team at any time.
This policy governs information handled directly by 22jlcom. It covers your account access activity, wallet transactions, and content you interact with on this platform. It does not extend to third-party services you reach from here — including payment provider apps, studio game servers operated independently, or external websites linked from our pages. Each of those third parties maintains its own terms.
Login sessions, credential changes, and security events tied to your 22jlcom account are covered. These records are visible in your account history after login and are retained for the period required under applicable law.
Deposits and withdrawals processed through Maya, InstaPay, or Bank Transfer generate records we hold on our side. The payment provider also holds its own record independently under its own privacy terms.
Pages you browse, game categories you open, and support messages you send within the platform are within scope. We use this activity data only to maintain your session and respond to your queries.
Game content delivered by studios such as Pragmatic Play, PG Soft, or JDB runs on their own infrastructure. Their data handling falls under their own policies, not this one. We cannot make commitments on their behalf.
You have several actions available to you at any time. Reviewing your personal details — the name, contact number, and email address held on your account — can be done directly from the account settings page after login. If any detail is incorrect, you can submit a correction request and our support team will process it. For transaction records linked to Maya, InstaPay, or Bank Transfer, the history is shown in your wallet ledger; if a record appears missing or unclear, contact support with the reference number shown in your payment app. If you have a question about what specific data we hold, or if you want to request that we remove information no longer necessary for your account, you can raise that with us through the support channel. We will respond with what we can confirm and what steps apply under current law.
After login, open the account settings page to see the personal details we hold. Your transaction history — including Maya and InstaPay entries — is available in the wallet section of your account dashboard.
If your name, contact number, or email is recorded incorrectly, use the edit fields in account settings or contact support directly. Verification may be required before a change is confirmed, as shown in your account at that point.
You can ask us what specific data we hold and why. Send your query through the support channel with your registered account email. We will confirm what we hold and the basis for retaining it.
Where account closure is involved or data is no longer required, you can request removal. We will assess against our legal retention obligations and tell you what can be actioned and what must be held for the period required by law.
If you have a question about how your data is handled, or if you want to exercise any of the rights described in this policy, the routes below are open to you. Include your registered account email in any message so we can locate your record without delay.
Open the chat widget from any page on 22jlcom while logged in. State that your query is about your account data or this privacy policy — our team will direct it to the right person.
Send your privacy query to our support email address shown in the Help section of your account. Include your account username and a clear description of the data item or action you are requesting.
The Help section inside your account dashboard lists common data and privacy questions. If your query is not covered there, use the contact form on the same page to submit it directly to our support queue.
We keep personal data only for as long as your account is active or as long as required under applicable Philippine data privacy law. When your account is closed and the mandatory retention period has passed, personal identifiers are removed from active records. Cookies used on the platform are session-based and functional — they keep you logged in and preserve your settings; they are not used to build advertising profiles or sold to data brokers.
Access to your account record within our systems is restricted to authorised personnel only. Unusual login attempts — such as access from an unrecognised device — trigger a verification step shown in your account at that point.
We use functional cookies to maintain your session and remember your language and display settings. No advertising or cross-site tracking cookies are set. You can clear these from your browser at any time without affecting your account data.
Transaction records — including Maya, InstaPay, and Bank Transfer entries — are retained for the period required by Philippine financial regulations. After that period, records are removed from active systems. The current state of your records is visible in your account dashboard after login.
When this policy changes in a material way, we will post a notice on the platform and update the version date at the top of the policy page. Continuing to use your account after a notified change means you have had the opportunity to review the updated terms.
These are the questions we receive most often about how your data is handled. If your question is not covered here, contact support through live chat or the email address in your account Help section.
We collect the name, contact number, email address, and credentials you enter during registration. If your account requires identity verification, the documents you submit are also held. Nothing additional is collected without a clear reason shown in your account at that step.
We store the transaction reference, amount, and timestamp for each deposit or withdrawal on your account ledger. We do not store your Maya PIN, InstaPay account password, or any full payment credentials. Those remain with your chosen payment provider.
Log in and open your account settings page — your profile details and transaction history are visible there. For a broader data inquiry, contact support with your registered email and we will confirm what records we hold and the basis for keeping them.
Yes. Corrections to your name, contact number, or email can be submitted through account settings or via support. Requests to remove data are assessed against our legal retention obligations — we will tell you clearly what can be actioned and what must be retained under applicable law.
Game studios receive only the session data needed to run the game you open — such as a session token and your selected stake. They do not receive your full name, contact number, or payment details. Their own privacy policies apply to the data they process on their side.
Transaction and identity records are kept for the period required by applicable Philippine financial and data privacy regulations after account closure. Once that period passes, personal identifiers are removed from active systems. The current status is available by contacting support.